Safety Information
Your safety is our top priority. Learn about our safety measures and best practices for a secure booking experience.
Our Commitment to Safety
We're committed to creating a safe environment for our community.
Safety Guidelines
For Guests
Verify the listing
Read reviews, check photos, and verify the host's profile before booking.
Communicate through our platform
Keep all communication within our secure messaging system for your protection.
Check-in safely
Meet your host in a public area first and trust your instincts.
Report concerns immediately
Contact our support team if you feel unsafe or encounter issues.
For Hosts
Verify your guests
Check guest profiles, reviews, and verification status before accepting bookings.
Maintain clear communication
Provide detailed check-in instructions and be available for questions.
Secure your property
Ensure your property meets safety standards and has proper security measures.
Document everything
Keep records of all interactions and report any concerning behavior.
Detailed Safety Guidelines
Before Booking
- Read all property reviews and ratings carefully
- Check the host's profile and response rate
- Verify the property location on a map
- Review all photos and property descriptions
- Check the cancellation policy and house rules
- Ensure the property meets your safety requirements
During Communication
- Always communicate through our platform
- Never share personal contact information
- Ask specific questions about the property
- Request additional photos if needed
- Confirm check-in procedures in advance
- Keep all communication records
Before Arrival
- Confirm your booking details
- Save emergency contact numbers
- Share your itinerary with a trusted person
- Have a backup accommodation plan
- Check local weather and travel conditions
- Ensure you have proper travel insurance
During Your Stay
- Meet your host in a public area first
- Trust your instincts - if something feels wrong, leave
- Keep your valuables secure
- Lock doors and windows when leaving
- Be respectful of the property and neighbors
- Report any safety concerns immediately
Host Safety Guidelines
Property Preparation
- Ensure your property meets all safety standards
- Install working smoke detectors and fire extinguishers
- Provide clear emergency exit information
- Maintain proper lighting in all areas
- Secure all windows and doors
- Keep emergency contact information accessible
Guest Screening
- Review guest profiles and previous reviews
- Check guest verification status
- Ask questions about their trip purpose
- Verify the number of guests matches the booking
- Set clear expectations in your house rules
- Trust your instincts about potential guests
During Guest Stays
- Provide clear check-in instructions
- Be available for questions and concerns
- Respect guest privacy while being accessible
- Address any issues promptly and professionally
- Document any problems with photos and descriptions
- Maintain professional boundaries
Property Security
- Consider installing security cameras in common areas
- Disclose any surveillance equipment to guests
- Keep spare keys in a secure location
- Regularly check property condition
- Have a plan for handling difficult situations
- Know local emergency procedures
Emergency Procedures
Medical Emergency
Call emergency services immediately and contact our support team.
Property Damage
Document the damage with photos and contact our support team within 24 hours.
Safety Concerns
Remove yourself from the situation if possible and report immediately.
Payment Issues
Contact our support team for assistance with any payment-related problems.
Our Safety Commitment
We're committed to creating a safe and trusted community. Our team works tirelessly to implement the latest security measures and provide support when you need it most. Your safety is not just a priority—it's our promise.