Cancellation Policy
Our standard cancellation policy applies to all bookings
Our Cancellation Policy
How to Cancel Your Booking
Go to My Bookings
Log into your account and navigate to the "My Bookings" section
Find Your Booking
Locate the booking you want to cancel from your list of reservations
Click Cancel
Click the "Cancel Booking" button next to your reservation
Review Refund
Review the cancellation policy and see your refund amount
Confirm Cancellation
Confirm your cancellation and receive refund details
Refund Information
When Will I Get My Refund?
Instant Processing
Refunds are processed immediately upon cancellation
Bank Processing
3-5 business days for credit/debit card refunds
Payment Method
Refunds go back to your original payment method
What's Included in Refunds?
Special Circumstances
Medical Emergencies
We may offer full refunds for documented medical emergencies that prevent travel.
Contact SupportNatural Disasters
Full refunds available for cancellations due to natural disasters or severe weather.
Contact SupportFlight Cancellations
We work with guests affected by flight cancellations to find suitable solutions.
Contact SupportProperty Issues
Full refunds if the property becomes unavailable or has significant issues.
Contact SupportHost Cancellations
What Happens When a Host Cancels?
If a host cancels your booking, you'll receive a full refund and we'll help you find alternative accommodation. Hosts are penalized for cancellations to discourage this practice.
Immediate Notification
You'll receive an email and notification about the cancellation
Full Refund
Your full payment will be refunded within 3-5 business days
Alternative Options
We'll help you find similar properties in the same area
Frequently Asked Questions
Can I cancel a booking within 24 hours of check-in?
Cancellations made less than 24 hours before check-in are not eligible for a refund. We recommend cancelling as early as possible to maximize your refund.
What if I need to change my dates?
Date changes are subject to availability and the host's approval. You may need to cancel and rebook if the host cannot accommodate your new dates.
Can I cancel part of my booking?
Partial cancellations are not typically allowed. You would need to cancel the entire booking and rebook for the remaining dates if available.
What if I arrive and the property is not as described?
If the property significantly differs from the listing, contact our support team immediately. We may offer a full refund and help you find alternative accommodation.
Need Help with Cancellation?
If you have questions about cancelling your booking or need assistance, our support team is here to help.